Job Posting: Senior Risk Investigator
Position Title::
Senior Risk Investigator
Hiring Company::
Fortis
Job Posting Expiration Date::
Feb 1, 2025
Job Description:
OVERVIEW:
This role is responsible for the monitoring and investigation of credit and debit card transactions to identify fraud, credit and compliance risks associated with the payments. The Risk Investigator will also be responsible for researching, resolving, and analyzing chargeback and retrieval discrepancies to recover funds for clients.
The position plays a key role in preventing losses for customers and the business that may result from unauthorized payments activity, and for maintaining the integrity of business transactional operations.
ESSENTIAL DUTIES:
Analyze payment data to better understand potential risks, concerns, and outcomes of decisions.
Aggregate data from multiple sources to provide a comprehensive assessment.
Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
Collaborate with other team members to effectively analyze and present data.
Implement, modify, and test controls to ensure targeted approval rates and corresponding losses are achieved for assigned accounts.
Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
Communicate material performance trends to management personnel as appropriate.
Additional tasks as assigned by manager.
REQUIRED SKILLS/ABILITIES:
PC literacy with strong competency in all Microsoft Office Suite programs
Possess problem solving skills
Possess the ability to be accurate with data entry
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to focus
Ability to multi-task and project manage
Ability to function well in a high-paced and at times stressful environment
Ability to use independent judgment in resolving various issues
Ability to collaborate with team members and other departments
Ability to manage and analyze large data sets
Requirements
EDUCATION AND EXPERIENCE:
Education: High School or equivalent, associate’s or bachelor’s degree preferred
Experience: Minimum of five years of experience in merchant and/or payment experience in the financial, ISO or agent environment
Knowledge: Risk and chargeback knowledge is a plus. First Data system and ACH process experience required, Vantiv PayFac knowledge is a plus.
Additional information: