Job Posting: Sponsorship Oversight - Network Compliance – AVP

Position Title::

Sponsorship Oversight - Network Compliance – AVP

Hiring Company::

Citizens Bank

Contact::

Brianna Touzjian

Email address:

SPON-NetworkRulesViolations@Citizensbank.com

Job Posting Expiration Date::

Mar 26, 2025

Job Description:

As CFG sponsors processors into Payment Networks through its banking license, it is imperative Citizens Sponsorship Clients are compliant with State and Federal Regulatory Agencies, as well as with Mastercard, Visa, Discover and Debit Networks operating rules and regulations.

As a Sponsor Bank, CFG is responsible for oversight activities and the maintenance of comprehensive records of compliance to ensure adherence with payment processing standards, data security requirements, account data compromise management. CFG manages the implementation of corrective actions to maintain compliance across the payment network ecosystem. CFG acts as a subject matter expert on rules to provide guidance to stakeholders to promote compliance and mitigate risk for non-compliance. Absent proper monitoring and oversight may lead to costly audits, assessments, reputational and financial risk. As the payments landscape evolves and becomes more complex, the requirements of the payment networks must follow suit.

Learn from one of the industry’s most experienced and respected compliance professional teams!

Responsibilities:

• Collaborate with the risk management team, alongside internal and external auditors to verify adherence to bank policies and procedures.

• Cultivate strong working relationships with stakeholders to be regarded and relied upon as a SME, providing outstanding customer service and optimizing effective management of compliance.

• Manage, review and track merchant violations, compliance program notifications, third party compliance, and enforcement actions for our sponsorship clients to secure timely responses to avoid potential assessments.

• Handle all aspects of payment network compliance, partnering with internal team members, payment network relationship managers and sponsorship clients driving positive results for the benefit of all parties.

• Support management in the implementation and maintenance of compliance programs to achieve high standards of oversight performance.

• Act as a liaison between portfolio managers, sponsorship clients and payment networks for all merchant high-risk and third-party agents registrations, proactively managing and tracking initial and renewal registrations.

• Provide guidance, support, and training on payment network matters for key stakeholders when needed.

• Review on a periodic basis, all internal compliance processes and workflows to maintain streamlined, thorough operational procedures.

Skills:

• Self-sufficient and reliant to ensure timely delivery of routine payment network compliance reporting

• Skilled at reviewing, researching and documenting findings, in a clear and concise manner

• Resourcefulness to make decisions without having all the facts available or an established guide

• Adept at interpreting payment network rules, regulations, notifications, and requirements to translate those to sponsorship teams and clients

• Strong organizational skills to effectively manage multiple responsibilities with competing priorities and varying deadlines

• Results driven with keen eye for detail, cable of seamlessly contributing both independently and as part of a team.

• Articulate speaking and written communication skills

Experience:

• 7+ years’ experience with payment network compliance and/or acquirer knowledge of payment networks rules and programs

• Familiarity with Account Data Compromise Management, Payment Card Industry Data Security Standards and related requirements

• Debit network and/or emerging payments knowledge a plus

Education:

• Bachelor’s degree or 10+ years’ experience in payments required